Updated: 31 August 2026 for Release v235
The total price for Visitors can include various costs in addition to the ticket price, which are configured in the box office system. For example, booking fees. All extra costs must be communicated on the website. Cost explainer text can be added next to prices.
Specific Productions can override the default text regarding service costs, and events without service costs should be marked accordingly.
The default Cost Explainer text is added in Configuration > Template Texts > FE3_serviceCostsEventPage
The Cost explainer text appears next to the prices on the Production page on the website and in the purchase path.
Cost Explainer text appearing in the prices pop-up across all your event overviews
Cost Explainer text appearing above the event list
Cost Explainer text appearing in the Purchase path
To overrule the default text for a specific Production, in the Details tab update the Cost explainer text field.
Select the checkbox Use production-specific cost explainer instead of default text. For example: "For this event only €1,- service costs will be added". This will override yourr default text (for this event specifically). Make sure to also change the amount of service costs in your Box Office so the final charge matches.
The Cost explainer override text field filled in and the User production-specific… box checked. The default text is also shown, with a link to the Template text to quickly edit.